THABISA Online Terms & Conditions
Welcome to www.thabisa.shop (“Website”). THABISA and/or its affiliates provide website features and other products and services to you when you visit or shop at Thabisa.shop (or Thabisa.in), use THABISA products or services, or use software provided by Thabisa in connection with any of the foregoing. THABISA provides the Services subject to the following conditions. This user agreement (“Terms and Conditions” or “T&C” or “Terms” or “Agreement”) is between you (“you” or “End User” or “your” or “Buyer” or “Customer” or “Registered User”) and THABISA (“Company” or “us” or “We” or “Thabisa.shop”). This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. Notwithstanding anything contained or said in any other document, if there is a conflict between the terms mentioned herein below and any other document, the terms contained in the present T&C shall alone prevail for the purposes of usage of the Site.
The domain name Thabisa.shop and Thabisa.in are registered with M/S Thabisa, a partnership firm with it’s registered office at No. 2352, 24th Main Road, HSR Layout, Sector -1, Bangalore 560102.
When you register or purchase something from our store, as part of the buying and selling process, we collect the personal information you give us that may include (but is not limited to) your name, address, telephone number and email address.
When you browse our store, we also automatically receive your computer's IP address in order to provide us with information that helps us learn about your browser and operating system.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Any of the information we collect from you may be used in one of the following ways:
i. The provided information helps us to more effectively respond to your requests and queries to make the application Thabisa.shop user friendly, thereby making it a better experience for customers.
ii. With your permission, we may send you periodic emails about our store, new products and other updates for promotional and marketing purposes.
iii. We may share Personal Information and Other Information with third parties, affiliates/subsidiaries who provide services to THABISA website management, information technology and related infrastructure provision, customer service, e-mail delivery, auditing, and other similar services. When THABISA shares Personal Information with affiliates/subsidiaries, third party, service providers, we assure that they use your Personal Information and Other Information only for the purpose of providing services to us and subject to terms consistent with this policy.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at: email@example.com
may transfer the Personal Information which we have collected to the relevant third party.
We may share information with governmental agencies or other companies assisting
us in fraud prevention or investigation. We may do so when:
a) permitted or required by law; or,
b) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or,
c) Investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Our store is hosted by Shopify.com. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then our thirdparty payment gateway might use your credit card info for that purpose. See thirdparty services.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.
THABISA offers free shipping in India for all orders.
We shall dispatch orders within the time mentioned along the products (3-5 business days for regular products – based on availability) of order placement and all shipping times are estimated in good faith to be anywhere between 3-14 business days depending on the location to be shipped in India.
In the event that the delivery address is not easily accessible, delivery time may be in excess of our estimate as aforesaid. For confirmation of delivery address, we may contact you on your email id or phone number provided by you.
We only make use of reliable courier companies. THABISA is not liable for any delays in delivery by the Courier Company or on account of any factors beyond the control of THABISA. We shall endeavor to ensure timely delivery of your order within the estimated time as mentioned in the order confirmation.
In the unlikely event that delivery is not possible for any reasons outside the control of THABISA, including but not limited to poor courier services in delivery area, inaccessibility of delivery area, force majeure events as laid out hereinafter, We shall inform you of such inability to deliver and cancel your order, followed by full refund
Cancellations & Returns Policy
THABISA will be able to accept a cancellation request any time before we ship your order. In case your credit card/debit card/bank account was already charged for the order, we shall process the refund immediately following cancellation of order, subject to deductions for any banking transaction charges incurred by us pursuant to your order and its cancellation.
Unfortunately, we cannot cancel orders once the shipment is out of our store for delivery.
If for any reason, you are not happy with your purchase, return it to THABISA in the condition you received it in, in the original packaging, within 15 days of purchase for a full refund. The only exclusions under this money back guarantee are the original shipping costs. In an unlikely event that that your merchandise arrives damaged,
email us a photo of the damaged product within 24 hours of receiving your order
with details of the order. All complaints will be processed within 5 working days and
a replacement shall be shipped to you at the earliest.
Should you have any concerns about your order, please contact us at
firstname.lastname@example.org and we will be in touch as soon as possible.
We do not offer COD at this time. This may change in the future when we will inform our prospective and return customers of this option at the time of purchase.
Our business hours are 10:30 am to 5:30 pm Indian Standard Time (IST) Monday through Friday. If you need to contact us outside our business hours please email our customer service department at email@example.com and we will respond at the earliest.
THABISA is committed to providing the best customer service to its customers. THABISA will endeavor to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-14 business days; in the event that an ordered item is not available, or we are unable to fulfill your order for any reason whatsoever, we will notify you within 5 business days for instructions to arrange an agreeable alternative item, a backorder or a full refund, as the case maybe.
As with most products (especially textile) globally, Measurements/dimensions of the products are approximate only to allow you to understand the approximate size of the product. Therefore, the actual product dimension, colour delivered to you may sometimes slightly vary.
Claims arising out of incorrect washing of products cannot be entertained. Please follow the wash care instructions found on the wash care labels on all products.
Thabisa’s liability will be limited to only the cost of the product purchased in case of any claim on product quality/defective product.
The trademark “THABISA” is a proprietary trademark of THABISA, used under a permitted license by M/S THABISA.
The website (www.thabisa.shop) and all content including text, illustrations and images are created and owned or licensed by THABISA.
This website is expressly operated by M/S THABISA. Unless otherwise noted, all design and content featured on THABISA - including navigational buttons and images, artwork, graphics, photography, text, and the like are copyrights, trademarks, and/or intellectual property that are owned, controlled, or licensed by
THABISA. The contents of our website and the website as a whole are intended solely for your personal, non-commercial use.
Any copying, dissemination, reproduction, publication, display or use of the abovesaid Intellectual Property (IP) Rights, whether partly or in full, without the permission of THABISA, is prohibited and will be considered as violation of the IP rights of THABISA.
All information, content, materials, products (including software) and other services included on or otherwise made available to you by THABISA are provided on an AS IS and AS AVAILABLE basis, unless otherwise specified in writing. THABISA makes no representations or warranties of any kind, express or implied, as to the operation of the services, or the information, content, materials, products (including software) or other services included on or otherwise made available to you through THABISA, unless otherwise specified in writing. You expressly agree that your use of the website is at your sole risk.
THABISA does not warrant that this Website will be constantly available, or available at all or that any information on this Website is complete, true, accurate or non-misleading.
We will not be liable to you in any way or in relation to the Contents of, or use of, or otherwise in connection with, the Website. You acknowledge, by your use of this Website, that your use of this Website is at your sole risk, that you assume full responsibility for all risks associated with all necessary servicing or repairs of any equipment you use in connection with your use of this Website, and that THABISA shall not be liable for any damages of any kind related to your use of this Website. Though THABISA shall make every endeavor to protect its websites from any viruses or other illegal use of its website. However we do not warrant that this site; information, Content, materials, product (including software) or services included on or otherwise made available to You through the Website; its servers; or electronic communication sent from us are free of viruses or other harmful components. Nothing on Website constitutes, or is meant to constitute, advice of any kind.
We endeavor to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured on www.thabisa.shop may contain incomplete data, typographical errors, or inaccuracies. Any errors are unintentional and we apologize if erroneous information is reflected in merchandise price, item availability, or in any way affects your individual order. Please be aware that we present our content 'as is' and make no claims to its accuracy, either express or
implied. We reserve the right to amend errors or to update product information at any time without prior notice. In the event a product at www.thabisa.shop is listed at an incorrect price due to photographical error, typographical error or error in pricing information from our suppliers THABISA shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. THABISA shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card / debit card / bank account charged. If your credit card has already been charged for the purchase and your order is cancelled, THABISA shall issue a credit to your credit card account in the same amount.
THABISA is a unique brand offering a curated, limited set of merchandise. It will offer a limited set of designs at any given time and availability of any given product, colour within a design is subject to the seasonality and demand for that product. When at item is unavailable, THABISA will either remove the item from the website
or make an indication of it’s availability on the website. If a product is listed erroneously as available when it is not available, THABISA will cancel and/or refund the orders (if credit card is billed) if an order is placed.
You agree to defend and indemnify THABISA (and its officers, directors, agents, subsidiaries, affiliates, joint ventures, consultants, contractors and employees) from and against all third party claims, suits, damages, claims and losses, including but not limited to reasonable attorneys’ fees, or arising out of or related to your breach of this T&C, or your violation of any law or the rights of a third party or any damage to life and/or property caused by the products delivered.
Failure on the part of THABISA to perform any of its obligations and the nonfurnishing of the Service, shall not entitle you to raise any claim against THABISA or be a breach hereunder to the extent that such failure arises from an event of Force Majeure. If through force Majeure the fulfilment by either party of any obligation set forth in this Agreement will be delayed, the period of such delay will not be counted on in computing periods prescribed by this Agreement. Force Majeure will include any war, civil commotion, strike, governmental action, lockout, accident, epidemic or any other event of any nature or kind whatsoever beyond the control of THABISA that directly or indirectly hinders or prevents THABISA from commencing or proceeding with consummation of the transactions contemplated hereby. You expressly agree that lack of funds shall not in any event constitute or be considered an event of Force Majeure.
All disputes are subject to courts of Bangalore Jurisdiction only. Bangalore is located in the State of Karnataka, India.
Although we will make every effort to respond quickly to applicable email messages, THABISA is under no obligation to respond to all pieces of correspondence received through this site, or to maintain your submitted comments in confidence, or to pay compensation of any kind for your comments or submissions.
Thabisa reserves the sole right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions every time you purchase products from us or use our Web Site.
We welcome all feedback, suggestions, questions, and queries. We may be reached at:
No. 2352, 24th Main Road,
HSR Layout, Sector -1,
These Terms and Conditions or the documents of third party payment channels shall be governed and construed in accordance with the laws of India.